Cooling off period
You have a cooling off period of 7 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price.
- During the cooling off period any cancellation must be given by written notice by either party.
- Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
Returns and Refunds
You have the right to cancel your order and may return most new, unopened items within 7 days of delivery for a full refund or replacement. We will provide a full refund and also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund or replacement within two weeks of you returning the item(s) to us. If there are likely to be any delays in refunding, we will contact you.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We will ship to UK, Europe, USA, Canada, Australia and New Zealand. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We can make arrangements to deliver your items to you at the knitting groups that we attend in Coventry and London, and you will incur no postage or packing fees. If you would like to do this, please use the shipping option of "Local delivery (for knitting groups that The Yarn Cafe attend only". You can also contact us at firstname.lastname@example.org to make arrangements.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next 50 grammes.